International Orders
Trilby Phoenix ships worldwide. This service is provided by FEDEX and costs a flat rate of $60.00. You can expect to receive your package within 7 working days in most cases, and you will receive a tracking number so that you are able to monitor the progress of your delivery. You will be required to sign for your parcel and provide identification. Please note Trilby Phoenix takes no responsibility for delays to international deliveries after the time they leave Australia, or for damage in transit. All items are carefully checked and packaged prior to dispatch. Any additional duties or taxes assessed by customs are the responsibility of the customer. Insurance for large orders and expedited services can be arranged if required. Please contact customer service at international@trilbyphoenix.com.au.
All orders will be transacted in Australian Dollars by your credit card company upon completion of your purchase, and then converted to your local currency.
Totals shown during checkout are represented in Australian dollars and may not depict the final amount charged in your local currency after conversion. Totals shown include GST but exclude any taxes, duties, levies or tariffs that may be imposed outside Australia. Trilby Phoenix reserves the right to cancel an order if shipping is unavailable to a particular location.
